Refund & Cancellation Policy

1. Subscription model

KAK Edge ("Service") is billed as a monthly subscription via Stripe. Your billing cycle starts the day you complete Stripe Checkout and renews automatically on the same day each month.

All plans are priced in USD ($). Prices shown on kakedge.com/app are exclusive of any applicable taxes (sales tax, VAT, GST), which are added at checkout based on your billing address.

2. No refunds

Once a payment is processed by Stripe, it is non-refundable. This includes:

• Your first month's payment (there is no free trial)
• Any subsequent monthly renewal charges
• Payments made for partial-month usage
• Payments made if you forget to cancel before the next billing cycle

We do not issue refunds for unused time, accidental subscriptions, or change-of-mind after payment. This policy applies equally to the Pro ($199/mo) and Managed ($599/mo) plans.

3. Cancellation — anytime, no questions asked

You can cancel your subscription at any time from within your dashboard at {your-store}.admin.kakedge.com/billing or by emailing support@kakedge.com from the email address on your account.

When you cancel:

• Your subscription is marked for cancellation at the end of your current billing period
• You retain full access to your dashboard and data until that end date
• No further charges will be made to your payment method
• No prorated refund is issued for the unused portion of the current period

Example: if you subscribe on the 10th and cancel on the 25th, your dashboard remains active through the 9th of the next month. You will not be charged again.

4. What happens to my data after cancellation

After your subscription ends:

• Day 0 (billing end): dashboard access is paused
• Days 0–30: you can request a full data export (CSV / JSON) by emailing support@kakedge.com
• Day 30: all tenant data is permanently deleted: Supabase project destroyed, Vercel deployment removed, Cloudflare DNS records deleted, Shopify custom app credentials revoked

If you reactivate within the 30-day window, we restore access without re-provisioning. After 30 days, you would need to sign up as a new customer.

5. Service failure refunds

If we fail to provision your tenant within 48 hours of payment (for reasons other than you not providing required information), you may request a refund by emailing support@kakedge.com with the subject line "Provisioning failure refund". We will refund the full first month's payment if we cannot resolve the issue within 72 hours.

This is the only circumstance in which refunds are issued.

6. Chargebacks

If you initiate a chargeback or payment dispute with your bank or card issuer without first contacting us at support@kakedge.com, we reserve the right to:

• Immediately suspend your dashboard access
• Permanently delete your data without the 30-day grace period
• Block your email and Shopify domain from future KAK Edge subscriptions

Please contact us first — we'll work with you on any legitimate billing issue.

7. Price changes

We may change subscription pricing at any time. Existing subscribers are grandfathered at their current price for 12 months from the date of any price change. After 12 months, the new price applies at next renewal, with 30 days' notice via email.

8. Changes to this policy

We may update this policy from time to time. Material changes will be communicated via email at least 30 days before taking effect. Continued use of KAK Edge after the effective date constitutes acceptance of the updated policy.

9. Contact & jurisdiction

KAK Edge is operated by KAK Digital LLC, a limited liability company organized under the laws of the State of Wyoming, United States.

All questions about this policy: support@kakedge.com

This policy is governed by the laws of the State of Wyoming, USA, without regard to conflict-of-law principles.